Frequently Asked Questions

Please contact Customer Service Monday through Friday, from 7:30 a.m. to 6:00 p.m. Central Time at 1-800-4ENESCO (1-800-436-3726). As call volumes tend to be highest during the middle part of the day, we invite you to call prior to 11 a.m. or after 3:00 p.m. You may also contact us via email at customerservice@enesco.com.

After answering a few brief questions your information will be sent to the appropriate Regional Account Executive who will contact you to schedule time to set you up as a new Enesco retailer.

Here are our remittance addresses:

For customers of Enesco Gift, Department 56, Gund, and Gregg Gift:

Enesco, LLC
Box #26257
26257 Network Place
Chicago, IL 60673-1262

All customers may fax payments via credit card payments to us at 630-875-8324.

Are you signed up for our online account tools? These free services enable customers to view current orders, receive shipping notifications via email, and review invoices and statements online 24/7, from the convenience of your computer.

If you are already signed up for online account tools, simply click here to login to your account.

If you are not signed up for our online services, our Customer Service team will be happy to assist you. Please call us at 1-800-4- ENESCO (1-800-436-3726). As call volumes tend to be highest during the middle part of the day, we invite you to call before 11 a.m. or after 3 p.m., to reduce the risk of being placed on hold. You may also contact us via email at customerservice@enesco.com.

Enesco's order minimum is $500.00 for new orders, and $150.00 for reorders. Orders for in-stock items will generally be shipped within 72 business hours. If your item is not currently in stock, it should arrive within two weeks of the Estimated Stock Availability (ESA) date shown on your order.

Payment terms are net 30 days, and your invoice will reflect these terms. Making your payments in a timely manner enables Enesco to extend your credit limits.

Enesco is not involved in the secondary market, nor does the company follow the secondary market. If you are interested in learning more about the secondary market you can contact www.collectiblesdatabase.com or by calling 1-800-407-4147.

There are several good sources for purchasing guides that list secondary market values. For information on how to sell your collection or for secondary market values, you can contact the Collectors Information Bureau at www.collectorsinfo.com or by calling 847-842-2200. Enesco does not specialize in the value of collectible pieces and will not be able to assist in the value of an item.

For information on Precious Moments, visit www.preciousmoments.com or call 1-800-543-7975.

We update our retailer guidelines annually. Click on your area for a complete overview:

United States - Mainland
United States - HI and AK

Returning Merchandise to Enesco

Damaged Items: As part of our commitment to quality and innovation, many of our products are hand-painted and reflect the uniqueness inherent in each product. As a result, no two items will look exactly the same. On rare occasions, items may be defective due to the manufacturing process. We will extend a full credit in the event that merchandise arrives damaged, or if we send an incorrect shipment. We ask that damages be reported with 30 days of receipt. (Due to their unique seasonality, along with their electronic complexity, damaged product from Department 56 Villages may be returned through the last day of February of the following year).

Within GUND, we offer many animated items. Due to the mechanical nature of each of these pieces, we do offer a longer time frame for you to review for damages at 90 days.

We require pre-authorization of returns, and ask that you include a Return Merchandise Authorization (RMA) register referencing the return authorization number provided by our Customer Service Representative. The actual return must be received within 30 calendar days or the return authorization will be canceled.

Undamaged Merchandise: Returns for reasons other than damage, including UPS refusals and cancellations while in transit, will be charged a 25% restocking fee. This fee is to cover the cost of shipping charges back to our warehouse, as well as the original handling of the product and the cost of returning it to inventory.